FAQ & Site Info
Terms of ServiceMesa Candle Company accepts payment through PayPal. We will ship your order via USPS usually within 2 business days of receiving your paid order. Business days does not include Saturdays, Sundays and holidays, so if you place your order on Friday, it will usually ship either the coming Monday or Tuesday.
Once your order ships, you will be notified and given the tracking number.
We do accept returns within 14 days of receipt of your order. If you should experience a problem with our product, please email us to let us know what is wrong, so that we can rectify the situation for you. When you email us, we will ask you if you wish to have a refund or a replacement. If you choose a refund, the refund you receive will be for the product only, not including the shipping.
You are responsible for the return shipping, and once we receive your item back, you will receive either a refund or replacement, depending on what you have decided you want.